Return & Refund Policy

Last Updated: October 22, 2026

At Ital Soap Co., we take pride in creating quality, handcrafted body care products. Your satisfaction is important to us, and we want you to feel confident when shopping with us.

Due to the personal nature of our products, we maintain the following return and refund policy.

Returns

We accept eligible return requests within 14 calendar days of delivery.

To qualify for a return, items must be:

• Unused and unopened

• In their original, sealed packaging

• In the same condition in which they were received

• Accompanied by proof of purchase

For hygiene and safety reasons, opened or used personal care products cannot be returned.

Certain products, including lip balms and body scrubs, are final sale and cannot be returned for a change of mind.

To request a return, please email info@italsoapco.com with your order number and reason for the request.

Returns must be approved before products are shipped back. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 calendar days of delivery at info@italsoapco.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging when possible.

We will review your concern and determine an appropriate resolution, which may include a replacement, exchange, or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

Once an approved return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, refunds will be issued to the original payment method.

Please allow approximately 5–7 business days for your financial institution to process and post the refund after it has been issued. Processing times may vary.

Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by law.

Exchanges

Exchanges are generally offered only for items that arrive damaged, defective, or incorrect.

If you experience an issue with your order, please contact us before returning any products.

Exchanges are subject to product availability.

Sale & Final Sale Items

Sale items and products marked as final sale are not eligible for change-of-mind returns unless otherwise stated or required by applicable law.

Damaged, defective, or incorrect items will be reviewed regardless of sale status.

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns.

If an item arrives damaged, defective, or incorrect, we will provide appropriate return instructions and cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping service when returning eligible products, as we cannot confirm receipt of packages that do not reach us.

International Orders

International return requests are reviewed according to the same eligibility requirements outlined above, subject to applicable consumer protection laws.

Customers are generally responsible for international return shipping costs, customs duties, and related fees for change-of-mind returns.

Please contact us before returning an international order so we can provide appropriate instructions.

Questions or Concerns

If you have questions about our Return & Refund Policy or need assistance with an order, please contact us.

Email: info@italsoapco.com

Response Time: Please allow 1–2 business days for a response.

Thank you for supporting Ital Soap Co.!

Food for the Skin. Made with Intention.